View details in an escalation log
View the escalation log record for full details on the time line and actions for an on-call escalation as it progressed through the on-call escalation path. You can also access escalation and escalation notification information from reports.
Before you begin
Role required: rota_admin or admin
About this task
This topic describes how to use the logs to access escalation information. You can also access escalation notification information from reports. See Legacy: Viewing the Performance reports for escalations.
You can enable or disable logging using the com.snc.on_call_rotation.log_escalations property, as described in System properties for On-Call Scheduling.
Procedure
Navigate to All > On-Call Scheduling > Escalations > Escalation Logs and open the incident.
The On-Call Escalations [Escalation Logs view] opens.
Click the Information icon (
Information icon\) to open the incident record.
Escalation Log incident record
- For each item in the related lists, you can click the Information icon (
Information icon\) to drill deeper into the details of the escalation \(for example, to determine **Time to acknowledge** values\).
Parent Topic:Escalations in On-Call Scheduling
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