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Viewing schedules and request time-off › On-Call Scheduling › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Request time off and suggest who can cover

You can schedule your own time off and suggest a suitable cover from among fellow roster members.

Before you begin

To use this feature, the system administrator must enable the Configuration to determine if PTO requests need approval system property (com.snc.on_call_rotation.pto.approval.required).

Role required: itil

Procedure

  1. Navigate to On-call Scheduling > On-call Calendar.

  2. Select the shift entry for the time off.

  3. Click Schedule Time Off and fill in the form.

Image omitted: OC\_SchedTimeOff.png
Schedule time off form
|Field|Description|
|-----|-----------|
|Member|The member getting time off \(typically, yourself\).|
|Starts and Ends|Start and end dates for the time off.|
|Propose cover|Name of a roster member who can provide cover in the absence.|
|All day event|Option to specify that the time-off period involves full workdays.|
|Notes|Optional. Comments to help the shift manager understand the request.|

  1. Click Schedule.

    The time off is tentatively scheduled in your On-Call calendar.

Parent Topic:Viewing schedules and request time-off