Manage team with ITSM Mobile Agent
As a shift manager, view your team's schedule and perform activities like approving time-off requests and providing coverage.
| Action | Description |
|---|---|
| Tap Upcoming shifts | View all upcoming shifts for the current month. |
| Swipe left on the shift card | Request time off for this shift. |
| Tap the shift card | View details for the shift (like group, roster, start time, and end time). |
| Tap Request time-off | Request a time-off for this shift by providing information on the Request time-off screen. |
| Tap Provide Coverage | Provide coverage for a shift member. |
| Action | Description |
|---|---|
| Tap Time-off requests | View a list of time-off requests divided into pending and completed requests. |
| Tap the filter icon | Filter the time-off requests using filters like End date or group. |
| Tap the menu icon | Request time off on the Time-off requests screen. |
| Tap a pending time-off request | View details of the request. |
| Tap Approve or Reject | Approve or reject a time-off request.Note: Add a reason for rejection of a time-off request. |
| Action | Description |
|---|---|
| Tap Gaps and conflicts | View a list of all the gaps and conflicts for the shifts in your group. |
| Tap any day of the month | View all gaps and conflicts for shifts on that day. |
| Tap any of the shift cards | View gaps and conflicts for the shift. |
| Swipe left on any of the shift cards | Tap Provide coverage to provide coverage for the shift. |
| Tap Provide Coverage | Provide coverage for a gap in the shift. |
For detailed procedure see Managing teams and incidents using My Team applet.
Parent Topic:Mobile experience for On-Call Scheduling