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Mobile experience for On-Call Scheduling › On-Call Scheduling › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Getting started with the On-Call Scheduling mobile app

Use the ServiceNow Agent mobile app to access the On-Call Scheduling mobile application. Then log in to an instance and work on your schedules.

Before you begin

Depending on your device, go to the Apple App Store or the Google Play Store and download the ServiceNow Agent mobile app.

Role required: rota_manager

Procedure

  1. Tap the mobile app icon on your device, and then tap + to open an instance.

  2. In the instance address field, enter the instance address in one of two ways.

Manual inputType the instance address in the instance address field.Note: You do not need to include service-now.com at the end of the instance name.
Scan QR codeTap the QR icon \(Scan a QR code\), and then scan the QR code that was provided by your administrator.
  1. Tap Login.

Parent Topic:Mobile experience for On-Call Scheduling