Defining On-Call Scheduling escalation process

Create shift and group templates, escalation policies and trigger rules. Design escalation process and track progress of an escalation.

As rota_admin you can perform these tasks for your user groups.

• Designing an escalation process
• Track the progress of an escalation
• Create a shift template to simplify configuring shifts

• Create a group template to simplify configuring schedules

• Escalations in On-Call Scheduling
  An escalation is a mechanism that ensures that important issues are addressed in a timely manner.

• Assigning On-Call Scheduling roles
  Admins can assign On-Call Scheduling roles to user groups and to individual users based on user activities and responsibilities.
• Create a shift template to simplify configuring shifts
  You can predefine sets of shift settings using shift templates. Shift templates are a subset of group templates.
• Create a group template to simplify configuring schedules
  Create templates to help your group create on-call schedules. For example, use the 24/7 template, which is available in the on-call demo data, to create on-call schedules for continuous service.

Parent Topic:On-Call Scheduling