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Configuring On-Call Scheduling › On-Call Scheduling › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Setting up custom providers as communication channel

You can define and integrate a custom channel to send on-call escalation notifications.

The base system has the following existing on-call notification channels to send notifications to on-call group members:

  • Email
  • SMS
  • Voice
  • Slack
  • Microsoft Teams
  • Mobile Push

Besides the on-call notification channels available in the base system, you can configure your own service provider and add the provider as the custom on-call notification channel.

To define, configure and integrate a custom channel in On-Call Scheduling for sending on-call escalation notification, refer to the https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2299454.

Parent Topic:Configuring On-Call Scheduling