Configure a roster
Edit a roster to specify its reminder and escalation settings and to identify a subset of group members to participate in the On-Call roster.
Before you begin
Role required: rota_admin or admin
Procedure
Navigate to All > On-Call Scheduling > On-Call Calendars.
Right-click a shift and select Edit Shift from the Actions list.
In the Rosters related list, select a roster and then fill the form.
| Field | Description |
|---|---|
| Name | Name of the roster. |
| Shift | Shift associated with the current roster. |
| Active | If selected, the roster is active for on-call operations. |
| Order | Order of the roster. |
| Rotation interval | Type of the rotation interval. |
| Day of week for rotation | Weekday on which the roster rotation should start. When this field is specified, roster rotation happens based on the specified frequency and the weekday.Note: This field is displayed only if the Rotation interval field is set to Weekly. |
| Rotate every | Frequency of the rotation interval. |
| Rotation start date | Start date of the rotation. |
| Rotation start time | Start time of the rotation. |
| All day rotation | If selected, roster rotation happens throughout the day.To specify a particular time of day for roster rotation, for example 08:00 instead of midnight, deselect the check box and specify the time. |
| Escalation Settings | |
| \# reminders | Number of times that reminders are sent to a user who does not reply within the time frame defined in Time between reminders. |
| Time between reminders | Time between each reminder. |
| Time before escalation | Values in theNumber of reminders and Time between reminders fields determine the value in the Time before escalation field. For example, if Number of reminders is 2 and Time between reminders is 10 minutes, then the Time before escalation is 30 minutes. That is, the time that passes between the first notification of a non-responsive roster member and the first notification of the next member in the escalation path. |
| Reminder Communication | |
| Send on-call reminders | If selected, a reminder is sent to the email address specified in the user record, unless it is specified somewhere else in the notification preferences. Notification preferences take precedence over the user record. |
| Reminder lead time \(days\) | Lead time for email reminders.Note: This field is displayed only when the Send On-Call Reminders check box is selected. |
Click Update.
Note:
- Initially, roster members are automatically populated from the user group.
- All members of a roster must be members of the same user group.
Parent Topic:Configure or update an On-Call shift
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