Specify the sources of contact information for schedule notifications
Configure the communications methods that shift managers can choose from to send on-call schedule notifications. For example, add email and phone contact sources.
Before you begin
Role required: admin
Procedure
Navigate to All > On-Call Scheduling > Administration > Contact Sources.
Click New and then fill in the form.
| Name | Unique and meaningful display label for the type of contact source. |
| Table | Table that contains the contact source. |
| User Field | Reference field to the user table. This field appears only for some tables. |
| Active | Option to activate the contact source for use. |
| Source Type | Type of communication method. |
| Source | - For email, the source of the email address. - For phone numbers, the source of the phone number. |
For all major on-call schedule email notifications, you can now decide where the links to an on-call schedule record are redirected. Instead of an on-call schedule record automatically opening in the classic UI16 interface in On-Call Scheduling, the record can be opened in SOW. The on-call schedule record link in an email notification opens in SOW only if the following conditions are met:
- The **Redirect SOW Email notification** \(**sow\_email\_notification\_redirect**\) property is set to `true`.
- The **Redirect SOW Email notification for On-call scheduling** \(**sow\_email\_notification\_redirect.on\_call**\) property is set to `true`.
- You have the sn\_sow\_user role.
The ITSM Notifications Redirection \(com.snc.itsm.notifications\_redirection\) plugin is installed and activated automatically to support this behavior.
- Click Submit.
Parent Topic:Configure or update an On-Call schedule