Explain the risk of a change request by using Now Assist for IT Service Management (ITSM)

Quickly generate the explanation of the calculated risk rating for a change request by using the change request risk explanation skill in the Now Assist for IT Service Management (ITSM) application.

Before you begin

Role required: itil

About this task

Data from these input fields in the change request input table is used to explain why a change risk is rated high, medium, or low:

• Short description
• Implementation plan
• Assignment group
• Risk
• Description
• Backout plan
• Model type

Additional inputs include:

• Similar change requests and the incidents caused by those changes
• Risk condition that was met

• Risk assessment

  By default, the assessment uses the top five normalized risk values sorted in descending order. If there’s a tie between the two values, the one with the lower order number is used. For information on risk assessment, see Risk assessment.

You can also add custom input fields.

You can generate the explanation of the calculated risk rating for a change request in Core UI and Service Operations Workspace for ITSM.

Procedure

1. In Core UI or Service Operations Workspace for ITSM, open a change request that is assigned to you.

2. Select the Now Assist icon

**Note:** The Now Assist icon

The risk explained by Now Assist appears in a window on the change request record.

1. Elaborate or shorten the risk explained by Now Assist.

   • To lengthen the generated response, select Refine > Elaborate.
   • To shorten the generated response, select Refine > Shorten.
   • When you're finished generating the explanation for a change request risk rating, you can provide feedback, copy it, or view information about it.