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Configure › ITSM Success Dashboard indicators › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Identify the automation opportunities on ITSM Success Dashboard

Identify the automation opportunities for ITSM Success Dashboard to implement or improve automation solutions for Virtual Agent (VA).

Before you begin

Role required: sn_sd.success_dashboard_details_read

Procedure

  1. Navigate to All > Success Dashboard > Success Dashboard.

  2. Select the Performance overview tab.

  3. Select the Self solved - percentage indicator.

  4. Select Insights (

Image omitted: insights-icon.png
Insights icon\) on the contextual side panel.

  1. Select View in Automation Discovery.

    For more information on Automation Discovery, refer Automation Discovery.

Parent Topic:Configuring ITSM Success Dashboard indicators