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Reference › ITSM Success Dashboard indicators › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Success Dashboard indicators user roles and responsibilities

Leaders and process owners of both ITSM and HR can configure and use the Success Dashboard indicators to measure the success of the implementation.

The Success Dashboard indicators roles and the tasks are uniform across Service groups; ITSM or HR. The following are the user roles and responsibilities:

User role and responsibilitiesRequired role
As a dashboard admin, you can:- Configure the dashboard settings - Manage KPIs by adding or removing a contributing indicator. - Share the dashboardsn\_sd.success\_dashboard\_admin
As an IT leader or process owner, you can- View the dashboard and KPIs - View the breakdowns at a high level - Share the dashboardsn\_sd.success\_dashboard\_read
As a process owner, you can- View the dashboard and KPIs - View the breakdowns at record-level - Share the dashboardsn\_sd.success\_dashboard\_details\_read

Parent Topic:ITSM Success Dashboard indicators reference