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Maximise the benefits › ITSM Success Dashboard indicators › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Share the Success Dashboard indicators

Share the Success Dashboard indicators with your respective leadership teams, ITSM or HR to view the dashboard and measure the performance of their respective implementations.

Before you begin

Role required: sn_sd.success_dashboard_admin, or sn_sd.success_dashboard_read, or sn_sd.success_dashboard_details_read

Procedure

  1. Navigate to All> > Success Dashboard > Success Dashboard.

  2. Select Share dashboard.

  3. In the Share dashboard dialog box, select the recipients with whom you want to share the dashboard from the Select recipients list.

Image omitted: share-success-dashboard-dialog.png
Share dashboard dialog box

  1. Modify the default message that is sent to the recipients in the Message field.

  2. Select the KPI details option to add the KPI information in the message.

  3. Select Email to send the email to the selected recipients.

  4. Select Copy URL to copy a link to the dashboard and send it through different means.

Parent Topic:Maximise the benefits of using the ITSM Success Dashboard indicators