Skip to content
Configure Success Dashboard indicators KPIs › ITSM Success Dashboard Admin console › Configure › ITSM Success Dashboard indicators › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a cost savings indicator for ITSM Success Dashboard

Create a cost savings indicator in ITSM Success Dashboard to determine and display the time saved for the contributing indicators when agents work on an incident.

Before you begin

Role required: sn_sd.success_dashboard_admin

Procedure

  1. Navigate to All > Success Dashboard > Getting Started.

  2. In the Customize Cost Savings card, select For ITSM.

  3. On the form, fill in the fields.

FieldDescription
Select the contributing indicator

Option to select a performance metric from the drop-down menu to add or modify time-saving measures.

Select Nextto go to Time savings section.

Select Cancel & Exit to cancel the setup.

Time savingsOption to select the persona group. Select Add.
Time savings action
  • Persona group – Select a persona group from the drop-down menu.
  • Contributing indicator registry – This field is populated based on the selected indicator.
  • Time saved – Define the time saved. Select Mark Complete.
Review updatesVerify that the values provided are accurate. Select Mark Complete.

Parent Topic:Configure Success Dashboard indicators KPIs