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Managing incidents and tasks using My Work applet › ITSM Mobile Agent › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View upcoming shifts with On-Call Scheduling

Use the My work feature in the ITSM Mobile Agent app to view your upcoming shifts and request time off.

Before you begin

Role required: itil, sn_incident_write

About this task

Use the On-Call Scheduling applet to view your upcoming shifts and request time off. You can also view the members of your available on-call group.

Procedure

  1. Open the ITSM Mobile Agent app.

  2. On the On-call Schedule tab, tap Upcoming shifts.

    All upcoming shifts for the current month are displayed. The shifts are grouped based on the type of events. One-day events are displayed at the top, followed by multi-day events and short-duration events that are sorted based on the time that the event was created.

Image omitted: Upcoming-shifts-itsm-mobile.png
Upcoming shifts.

  1. Tap a shift card to view the following shift details:

    • Name
    • Group
    • Roster
    • Start time
    • End time
    • Duration
    • Type
    • Swipe the shift card to the left and tap Request time-off.

  2. On the Request time-off form, enter the following details and tap Submit to complete the time-off request:

    • Group
    • Start date
    • End date
    • Proposed coverage
    • Notes