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Managing teams and incidents using My Team applet › ITSM Mobile Agent › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Manage time-off requests with On-Call Scheduling

Use the Time-off requests tab to approve or reject the time-off request that you've received.

Before you begin

Role required: rota_Manager

Procedure

  1. Open the ITSM Mobile Agent app and tap My team.

  2. On the On-call Schedule tab, tap Time-off requests.

    A list of time-off requests is displayed. The list is divided into pending and completed requests.

  3. Tap Approve or Reject the time-off requests that you've received.

    Note: Add a reason for the time-off request rejection.

  4. Tap the filter icon (

Image omitted: filter-settings.png
Filter icon.\) to view specific time-off requests.
  1. Tap the menu icon (
Image omitted: inveted-menu-ocs.png
Icon menu.\) and select **Request time-off** to go to the Request time-off form.
  1. Complete the required fields on the form and tap Submit.