Join an active conference call from a major incident
You can join an active conference call from a major incident record to discuss about the resolution of the issue.
Before you begin
Role required: major_incident_manager, itil, itil_admin, or admin
Procedure
Open ITSM Mobile Agent app.
In Major incidents tab.
Tap Active collaborations.
Image omitted: major-inc-active-collab.png
Active collaborations in major incident tab.
Active collaborations in major incident tab.
- Tap Join call.
Image omitted: join-conf-call-maj-inc.png
Join Active conf call from major incident
Join Active conf call from major incident