Initiate a conference call with the caller from an incident

Initiate a conference call from an incident to discuss about the resolution of an incident.

Before you begin

Role required: itil, itil_admin, or admin

Procedure

1. Open ITSM Mobile Agent app.

2. In My work tab, tap See All.

1. Tap the incident record you want to work on.

1. Tap

1. Tap Start call button.

2. Provide the following details:

   1. Conference bridge: Tap Conference bridge and select Microsoft Teams.
   2. Users: Select the users.
   3. Groups: Select the required group.

1. Tap Submit.

Parent Topic:Collaboration with incidents