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Configuring ITSM Mobile Agent › ITSM Mobile Agent › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Enable Push notification categories for ITSM Mobile Agent

Enable push notification categories so your users can enable or disable notifications by category.

Before you begin

Role required: admin

Procedure

  1. Type sys_properties.list in the application navigator.

  2. In the system properties list, find and open the property with the name com.glide.sg.notifications.management.

    Note: If the property does not exist, click New and create a true|false property with the name mentioned in the previous step. After changing this property, users must log out and then log back in for the change to take effect.

  3. In the Value field, enter true.

  4. Select Update.

Image omitted: notification-category-selection1.png
Notification selection\[Omitted image "notification-category-selections2.png"\] Alt text: Notifications by category
The user can enable or disable notifications by category. The categories shown in the notification preferences screen are defined in the **Notifications** \[sysevent\_email\_action\] table. The screen to the left shows all the reference categories defined on this table. The screen to the right shows the record matching the selected category.

After you have updated your system property, your users will be able to enable or disable notifications by the defined categories.