Collaboration Services for ITSM Mobile Agent
Collaboration services provide a way to communicate and collaborate in real time. You can directly use a collaboration tool from an incident, incident task, and major incident records.
Install the Collaboration services (sn_tcm_collab_hook), Notify (com.snc.notify), Notify connector for Microsoft Teams (com.sn.ms_teams) applications in your instance to use collaboration services on ITSM Mobile Agent.
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Initiate and manage the collaboration for incident records from the ITSM Mobile Agent app.
Collaboration with incident tasks
Initiate and manage the collaboration for incident task records from the ITSM Mobile Agent app.
Collaboration with major incidents
Initiate and manage the collaboration for major incident records from the ITSM Mobile Agent app.