Add participants to a conference call from an incident

Add participants to an active conference call from an incident to discuss about the resolution of an incident.

Before you begin

Role required: itil, itil_admin, or admin

Procedure

1. Open ITSM Mobile Agent app.

2. In My work tab, tap See All.

1. Open the incident where the conference call is originated.

2. Tap Collaborate.

1. Tap on the active conference call.

1. Tap Add participants.

1. Provide the following details:

   1. Recommended participants: The list of participants associated with the incident will be displayed. Select the required users, and tap Submit.
   2. Users: Select the required users, and tap Submit.
   3. Groups: Select the required group, and tap Submit.

1. In the Add participants screen, click Submit.

Parent Topic:Collaboration with incidents