View active collaborations

As an incident manager, you can view all the active collaborations for the incidents.

Before you begin

Role required: itil, itil_admin, or admin

Procedure

1. Open ITSM Mobile Agent app.

2. In My work tab, tap See All.

1. Tap on an incident.

2. Tap Collaborate.

Each collaboration displays:

-   Application: Slack / Microsoft Teams
-   Collaboration title
-   Incident created date and timestamp
-   Channel name: Channel marked with “\#” is a public channel. Any user can view the conversation. Channel that doesn’t contain a “\#” is a private channel, this channel isn’t accessible to public users. Only the collaborators can view the chat conversation.

1. Swipe and tap View to view the conversation in the respective application.

Parent Topic:Collaboration with incidents