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Configuring Incident Management › Incident Management › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Define assignment rules for incidents

Define assignment rules to identify the right group or the user which is skilled to work on an incident.

Before you begin

Role required: assignment_rule_admin or admin

Procedure

  1. Navigate to All > System Policy > Rules > Assignment.

  2. Create assignment rules by following the steps provided in Create an assignment rule.

  3. Click Submit.

Parent Topic:Configuring Incident Management