Legacy: Open Incidents Reports dashboard
View the current information about open incidents as a list, or as a heatmap or pivot table organized by breakdown.
Important:
Starting in Xanadu release, the Open Incidents Reports dashboard is deprecated. Users can use Incident management dashboard to view the current information about open incidents as a list, or as a heatmap or pivot table organized by breakdown.
Image omitted: incident-premium-open-incidents-reports-dashboard.gif
Animated gif taking you through the tabs of the Incident Premium - Open Incidents Reports dashboard
Animated gif taking you through the tabs of the Incident Premium - Open Incidents Reports dashboard
End user and roles
| End user and goal | Required role | Benefits |
|---|---|---|
Interactive filters
- Priority
- Category
- Assignment Group
- State
- Age
Data visualizations
| Title | Type | Description |
|---|---|---|
| Open Incidents List | List Image omitted: score-list-tile.svg list report icon | List of all incident records for open incidents |
| Open Incidents Pivot | Pivot Image omitted: pivot.svg pivot table report icon | Table that lets you explore open incidents by combinations of state, assignment group, category, priority, and age. |
| Open Incidents Heatmap | Heatmap Image omitted: heatmap.png Heatmap icon | Heatmap that lets you explore the number of open incidents by combinations of state, assignment group, category, priority, and age. |
Parent Topic:Legacy: Incident Management Platform Analytics Solutions