Skip to content
Configuring Incident Management › Incident Management › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure default user for auto-closing incidents

Change the default user who last updated an incident to the user you mention for auto-closing incidents.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > System Scheduler > Scheduled Jobs > Scheduled Jobs.

  2. Open the Autoclose Incidents schedule job.

  3. In the Job context, add the following:

    fcRunAs=<user_name>
fcScriptName=incident autoclose

    For example, if you add fcRunAs=admin, the code places System Administrator in the Updated by field.

Parent Topic:Configuring Incident Management