Add communication plan from the major incident workbench
You can create a new communication plan or add a new communication task to an existing communication plan from the workbench. This UI action is helpful when you do not have an existing well-defined communication plan in the system.
Before you begin
Role required: major_incident_manager
Procedure
Navigate to Major incident workbench.
Select the Communications tab and then select Add that appears in Communication Tasks section to display the Adhoc Communication pop-up window.
On the form, fill in the fields.
| Field | Description |
|---|---|
| Communication Plan | List to select a new communication plan or to select an existing plan and add communication tasks to the plan. |
| Plan Short description | Brief description of what the communication plan is all about. |
| Task Short description | Brief description of what the communication task is all about. |
| Channels | Option for selecting email, SMS, Slack, or conference as the communication method channel for the plan. Note: To use the SMS channel, the Notify plugin [com.snc.notify] must be active and configured with a Twilio integration, and a notify number group must be set up. For more information, see Activate Incident Management - Major Incident Management. |
| Frequency | Frequency at which a specific task needs to be executed. A task can be executed only once or on specific durations. |
| Due in \(Minutes\) | Time span when the task must be executed after the task initiates. For recurring tasks, it also indicates the time span after which the task must repeat. |
Parent Topic:Major incident workbench