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Managing Incident Communications › Incident Communications Management › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Communication channel definition

You can define a communication channel for each communication task. The communication channel determines which mode of communication to use for the task when a plan is attached to an incident. The modes of communication available are: email, SMS, conference, and Slack.

For information on how to create a communication channel definition, refer to Create communication channel definition .

Parent Topic:Managing Incident Communications