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Employee experience in Employee Center › Employee experience › Simplified IT Service Management › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Get chat support in Employee Center

Resolve user issues by requesting for support using chat.

Before you begin

Role required: none

Procedure

  1. Navigate to the Employee Center portal.

  2. Select the Open chat window icon.

    The Now Support chat window is displayed.

  3. Perform any of the following tasks.

OptionDescription
Use chat
  1. In the Chat field, specify the issue.
  2. Use the Now Assist conversational experience to explain your issue. Now Assist generates self-serve troubleshooting steps and solutions for your issue.
Contact a live support agentType live agent in the chat or choose Contact Live Agent from the Support options menu.

Parent Topic:Employee experience in Employee Center