Employee experience in Employee Center

Simplify meeting employee needs by leveraging the automated self-service and browsing experience in the Employee Center portal.

Key features

From the Employee Center portal, an employee can perform the following actions:

• Search for relevant information. In the base system, the following external content sources are supported:
  • Microsoft Support/Microsoft Windows
  • Zoom
  • Webex
  • Okta
  • Apple Support
  • Zscaler
• Open IT ticket
• Check the status of employee's requests and incidents in a simplified view
• Browse commonly requested catalog items
• Access open and completed tasks
• Access the requests assigned to or submitted by the employee
• Access the favorites
• Review notifications
• Get support

Important: The Employee Center portal experience can be integrated with the following platforms and applications:

• Moveworks. For information about conversational support with this integration, see Moveworks for Employee Center.
• Microsoft Teams
• Slack chat.

• Open an IT ticket in Employee Center
  Resolve a user's issue by opening an IT ticket.
• Submit a catalog item request in Employee Center
  Save time in searching for and submitting requests for commonly requested catalog items.
• Search for a solution in Employee Center
  Resolve a user's issue by searching for a relevant solution.
• Get chat support in Employee Center
  Resolve user issues by requesting for support using chat.

Parent Topic:Employee experience in Simplified IT Service Management