Digital Experience Score reference
Reference topics provide additional information about the lists and forms that you use to configure and administer Digital Experience Score.
- Components installed with Digital Experience Score
Several types of components are installed with activation of the Digital Experience Score app, including tables and user roles. - Components installed with Digital Experience Feedback Survey
Several types of components are installed with activation of the Digital Experience Feedback Survey app, including tables and user roles. DEX Score uses the Digital Experience Feedback Survey application for configuring and storing survey information sent to employees. - Digital Experience Score properties
Configure the system properties to enable DEX Score application and set the company level target for the digital experience score. - DEX Score metric definitions
List of the base system DEX Score metric definitions. - Metric definition form
Update the scoring details of a metric definition, enable or disable it, or specify whether it contributes to the overall DEX score. - DEX Score survey configuration form
Update the configuration for sending the surveys to collect feedback from employees on the usage of applications and devices. - DEX Score metrics calculation
Learn more about how the metrics values are calculated in the Digital Experience Score dashboard. - DEX Score normalization for metric scores
Learn how normalization adjusts individual scores of each metric to a common scale, enabling comparison across different metrics. - Data collection frequency for DEX Score metrics
Application and device health metrics are collected daily, weekly, and monthly from employees' devices, imported into the ServiceNow instance, and displayed on the Digital Experience Score dashboard.
Parent Topic:Digital Experience Score