Customize metric definitions
Customize the base system metric definitions based on your business requirements.
Before you begin
Role required: sn_dex_score.digital_workplace_leader, sn_dex.admin
Procedure
Navigate to All > Digital Experience Score > Metric Definition Configuration.
Open a metric definition configuration to modify its details.
On the form, edit the Metric visibility field to determine who can view the metric.
- Select the Unlock metric visibility icon
Image omitted: icon-unlock-visible-fields.png
and select the visibility type
and select the visibility type
2. From the drop-down list, select one of the following options:
- L1 checklist: Metric details are visible to service desk agents from the Investigation tab page of incident records for DEX monitored devices.
- Advanced: Metric details are visible to administrators and IT operators. Service desk agents can view advanced metrics by toggling **Show additional metrics** on the Investigation tab page of incident records.
3. To delete a value, select the value and then select the Remove selected item icon
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4. Select the Lock Metric visibility icon
Image omitted: icon-lock-visible-fields.png
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Edit the Metric category field to specify the device health category that the metric is associated with.
- Select the Lookup using list icon
Image omitted: icon-magnifying-glass-blue.png
No alternative text supplied
No alternative text supplied
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2. On the Device self-service categories page, select a category from the Title list.
On the form, customize the remaining fields.
For a description of the field values, see Metric definition form.
Select Update.
Parent Topic:Configuring Digital Experience Score
Related topics
Define qualitative mapping for a DEX Score metric