Enable Virtual Agent or chat

Enable Virtual Agent to find solutions to your queries quickly and seamlessly, without having to wait on hold or speak with an agent by phone.

Before you begin

Make sure that you have installed the Virtual Agent plugin [com.glide.cs.chatbot] and the plugin is active.

Role required: sn_dex_desktop.admin

Procedure

1. Navigate to All > Desktop Assistant > Configuration > Application.

2. On the Desktop Assistant page, select the Virtual agent enabled check box.

   For information on how to configure Virtual Agent, see Configuring Virtual Agent.

3. Select Update.

   The Virtual Agent or chat icon

1. To open the chat window, select the Virtual Agent or chat icon

For information on how to configure chat branding, see [Set up your Virtual Agent bot's branding](../../conversational-interfaces/ac-configure-chat-branding.md).