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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Devices list

The Devices page provides information on your organization devices, the device assigned user, last login, matching assignments, status, active alerts, and incidents.

FieldDescription
DeviceActual physical or virtual hardware, such as a laptop or mobile device.
Assigned to

Name of the person to whom the device is assigned.When the device owner isn’t a ServiceNow user, the name appears as "-".

Note: When you select the user’s link, it redirects to the Users page in Service Operations Workspace.

Last logged in name

Name of the person who had last logged in to the device.When the user isn’t a ServiceNow user, the name appears as "-".

Note:

  • When you select the user’s link, it redirects to the Users page in Service Operations Workspace.
  • The device list, including last logged-in user details, refreshes every 25 minutes.
Last logged in user ID

User ID of the person who had last logged in to the device.When the user isn’t a ServiceNow user, the name appears as "-".

Note:

  • When you select the user’s link, it redirects to the Users page in Service Operations Workspace.
  • The device list, including last logged-in user ID, refreshes every 25 minutes.
Matches assigned toIndicates whether the device that the user is using to connect to DEX is assigned to the user's name. Note: The field displays Yes when the user is the owner of the device. For shared devices, Yes is displayed as the value only when the user is the owner of the device.
StatusStatus of the device such as Up, Down, or Unknown.Note: This field appears only in Devices by ACC status tab.
Host data collectionStatus of data collection from the device.Note: This field appears only in Devices by ACC status tab.
Last logged in locationLocation where the device was last logged in.
AlertsTotal count of active alerts for the device.
IncidentsTotal count of active incidents for the device.

To return to the main devices page, see Devices.

Parent Topic:DEX Application and Device Health reference