DEX Application and Device Health reference › Reference › Digital End-User Experience › IT Service Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Installed with DEX

Several types of components are installed with activation of the DEX application [sn_dex] plugin, including user roles and tables.

Roles installed

Role title \[name\]	Description	Contains roles
DEX administrator \[sn\_dex.admin\]	Responsible for managing user access to DEX, managing the applications that are being monitored, and handling onboarding/offboarding-related tasks. They also troubleshoot any issues that arise within the application.	- agent\_client\_collector\_admin - report\_admin - sn\_dex.user - sn\_dex.engineer - sn\_cmdb\_editor
DEX engineer \[sn\_dex.engineer\]	Responsible for accessing and executing the remedial actions.	sn\_dex.user
DEX user \[sn\_dex.user\]	Responsible for accessing and using the features provided by DEX.	- agent\_client\_collector\_user - cmdb\_read - dependency\_views - mbplus\_reader - sam\_user - sn\_cmdb\_editor - sn\_incident\_read - sn\_sow.sow\_home - sn\_sow.sow\_list - sn\_sow.sow\_user
DEX Service Desk agent\[sn\_dex.service\_desk\_user\]	Responsible for L1 or L2 support representatives accessing DEX from the incident platform to explore and investigate the details of the devices linked to the incident.	Not applicable

Table	Description
DEX Application\[dex\_application\]	Parent table that stores a list of all the applications configured for monitoring on the Administration > Applications page. The table extends the parent table sn_acc_vis_content_application in the Agent Client Collector for Visibility Content scoped app.
Metric Rules\[dex\_metric\_rules\]	Table that stores all the DEX metric rules.
Alert Metadata\[dex\_alert\_metadata\]	Table that stores data about incoming events from the metric rules.
Alert Impacted Users\[dex\_alert\_impacted\_users\]	Table that stores data about users or devices, which are impacted for a given metric rule.
Alert Locations\[dex\_alert\_location\]	Table that stores data about locations, which are impacted for a given metric rule.
Action App Config\[dex\_action\_app\_config\]	Table that stores applications, which support the clear app cache action.
CI Device Configuration\[dex\_ci\_device\_config\]	Table that stores the device configuration data including the logged-in user information.For information on the related policies and check definitions, see DEX Content Playbook reference.