Associate existing slack channel with a group
Associate an existing slack channel to reach out to an assignment group from an incident. Assignment groups are a great way to contact all your stakeholders at once.
Before you begin
Role required: sn_slack_ah_v2.slack_admin or admin
Procedure
Navigate to All > Slack > Slack Channel Cache and click New.
On the form, fill in the fields.
| Field | Description |
|---|---|
| Channel Name | Name of the existing slack channel. |
| Channel ID | Unique ID given by slack for a channel. |
| Channel Topic | Description about the purpose of the channel. |
| Channel Link | URI scheme to deep link into native Slack client of user. Example: slack://channel?team={TEAM_ID}&id={CHANNEL_ID}, where <TEAM_ID> is slack workspace id and <CHANNEL_ID> is the unique Id for the slack channel.Note: For more information, refer Deep linking into Slack. |
| Document ID | Group record for which channel is intended to be used.- Table: Group \[sys\_user\_group\] - Document: <Reference to a group> |
| Is Archived | Option to indicate whether the slack channel is active or inactive. |
| Is Private | Option to indicate whether the slack channel is private or public.Note: It is strongly recommended to associate a public slack channel. In case of private channel, and you are not a member of it, the navigation link may break. |
| Creator | User who creates the slack channel cache record. |
- Click Submit.