Using Change Management

Work on a change request seamlessly and create the approval policies as required to meet your organizational needs.

Create a change request
Create a change request to implement a controlled process for modifying approved and supported configuration items (CIs).
Process a change request
You can approve, implement, review, and close a change request.
Creating change approval policies
Use the change approval policy to create change approval definitions and the change approval policy workflow to control the approval process for a change request.
Working with the CAB Workbench
Use the CAB workbench to review and authorize change requests and review recently implemented changes.
Mobile experience for Change Management
Manage your change tasks from anywhere using the Mobile Agent mobile application. With this mobile application, you can stay connected and access the information in real time to complete your tasks.
Legacy: Change Management Platform Analytics Solutions
Platform Analytics Solutions and in-form analytics contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.
Manage the workspace configuration for a Change request in Service Operations Workspace
Utilize the new table-based configuration to align with the Service Operations Workspace Dynamic Overview Pages with the change process of your organization.