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{'Tutorial': 'add a new change management state'} › Reference › Change Management › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Update the state handler script include

Update the ChangeRequestStateHandler script include with the new Complete state.

Before you begin

Role required: admin

About this task

The ChangeRequestStateHandler script include defines the states available for the Change Request state model.

Procedure

  1. Navigate to All > System Definition > Script Includes.

  2. Open the ChangeRequestStateHandler script include and modify the script as follows.

    1. Add the following line to the top of the script in the Constants section:

      ChangeRequestStateHandler.COMPLETE = "complete";

    2. Add the following line as the last line of the function in the Initialize function:

      this.STATE_NAMES["-6"] = ChangeRequestStateHandler.COMPLETE;
Image omitted: NewStateTutUpdScrptIncl1.png
Modified script
  1. Click Update.

Parent Topic:Tutorial: add a new change management state

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