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{'Tutorial': 'add a new change management state'} › Reference › Change Management › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a new choice

Create a new choice for the change request state.

Before you begin

Role required: admin

Procedure

  1. Open the Change Request form.

  2. Right-click the State field label and select Configure Choices.

    The Configuring State Choices slushbucket opens.

  3. Enter the following information and click Add.

    FieldDescription
    New item textEnter Complete.
    Numeric valueEnter -6.
    Apply to tableSet to Change Request

    The new state appears in the Selected slushbucket on the form.

  4. Use the up and down arrows to move the new state between Implement and Review states.

Image omitted: NewStateTutNewChoice2.png
Complete field placement

  1. Click Save.

    The new choice is created and the Change Request form reopens.

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