Activate Change Management - State Model
You can activate the Change Management - State Model plugin (com.snc.change_management.state_model) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
Before you begin
Role required: admin
About this task
State Model activates the following related plugin if it is not already active.
| Plugin | Description |
|---|---|
| Change Management - Core\[com.snc.change\_management\] | Change management is used to create and manage change requests. Once this is activated, the values for the Type field on the change request are updated. |
Note: If you install the Change Management - Core plugin (com.snc.change_management), the Change Management - State Model plugin (com.snc.change_management.state_model) doesn't function as expected. You must not install Change Management - State Model plugin (com.snc.change_management.state_model) plugin if you install Change Management - Core plugin (com.snc.change_management).
Procedure
Navigate to All > System Applications > All Available Applications > All.
Find the plugin using the filter criteria and search bar.
You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.
Select Install to start the installation process.
Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears:
Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.
What to do next
If you upgraded from a release prior to Geneva, you must update old state labels to new state labels.
- Update change request states
If you upgraded from a release prior to Geneva, you must update old state labels to new state labels after you activate the Change Management state model. - Installed with Change Management - State Model
Several types of components are installed with the Change Management - State Model.
Parent Topic:Change Management plugins
Related topics
Request ITSM Roles- Change Management
Activate Change Management - Collision Detector
Activate Change Management - Risk Calculator
Activate Change Management - Change Schedule
Activate Change Management - Risk Assessment
Activate Change Management - Standard Change Catalog
Activate Change Management - Change Success Score
Activate Change Management - Mass Update CI
Activate Change Management -Approval policy
Activate Change Management - CAB Workbench
Activate Change Management ATF Tests
Activate Change Management - Core
Request Change Management - Risk Assessment
Request Change Management - Standard Change Template Intelligence
Change Management - Predictive Intelligence Core
Activate Change Management - Change Flows
Activate Change Management - Change Velocity dashboard
Activate Change Management - Change Models
Activate Change Management Success Probability