Request ITSM Roles- Change Management
Request the ITSM Roles plugin (com.snc.itsm.roles) to activate the ITSM Roles — Change Management plugin (com.snc.itsm.roles.change_management) to gain more control over the access that different change agents, technicians, and managers have within your Change Management process.
Before you begin
Role required: admin
About this task
The ITSM Roles plugin activates several related plugins such as Business Stakeholder (com.snc_business_stakeholder), ITSM Roles — Incident Management (com.snc.itsm.roles.incident_management), ITSM Roles — Problem Management (com.snc.itsm.roles.problem_management), ITSM Roles — Change Management (com.snc.itsm.roles.change_management), and ITSM Roles — Request Management (com.snc.service_management.roles.request_management). The related plugins updates the security model and introduces roles for respective products.
With the introduction of the new roles, ITSM provides more control over the access that users have within the process.
By default, this feature is activated only in new instances created in New York or the above releases. It is not automatically activated when upgrading to New York or newer releases from a version prior to New York.
Procedure
Navigate to All > System Applications > All Available Applications > All.
Select Request plugin to open the Activate Plugin form on Now Support.
On the Activate Plugin form, provide the following information.
| Field | Description |
|---|---|
| What is your target instance | Select the instance that you want to activate the plugin on. |
| Which plugin would you like to activate | Select the name of the plugin to activate. Note: If the plugin isn't listed, or if you're activating on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box. Enter the plugin name in the field that appears. |
| Select Maintenance Date and Time | Select the date and time to activate the plugin. |
For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.
Select Submit.
After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager.
Components installed with ITSM Roles - Change Management
Several user roles are installed with the activation of the ITSM Roles — Change Management plugin (com.snc.itsm.roles.change_management). Security ACLs to support the security model for Change Management and related functionality are also installed.
Parent Topic:Change Management plugins
Related topics
Activate Change Management - State Model
Activate Change Management - Collision Detector
Activate Change Management - Risk Calculator
Activate Change Management - Change Schedule
Activate Change Management - Risk Assessment
Activate Change Management - Standard Change Catalog
Activate Change Management - Change Success Score
Activate Change Management - Mass Update CI
Activate Change Management -Approval policy
Activate Change Management - CAB Workbench
Activate Change Management ATF Tests
Activate Change Management - Core
Request Change Management - Risk Assessment
Request Change Management - Standard Change Template Intelligence
Change Management - Predictive Intelligence Core
Activate Change Management - Change Flows
Activate Change Management - Change Velocity dashboard
Activate Change Management - Change Models