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Success score calculation › Change success score › Configure › Change Management › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Modify score calculation

Modify the multiplier values in the formula indicators to calculate the final success score.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Performance Analytics > Indicator Groups > Change success score - multipliers.

  2. Open the indicator that you want to modify.

  3. In the formula, change the multiplier value.

Image omitted: success-score-formula.png
Modify the formula by changing the highlighted multiplier value
  1. Click Update.

Parent Topic:Success score calculation