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Create a Change model › Configure › Change Management › IT Service Management
Release: Australia · Updated: 2025-01-30 · Official documentation · View source

Create predefined transition condition types

Create predefined transition conditions to reuse the conditions for your Change models.

Before you begin

Role required: change_manager

Procedure

  1. Navigate to All > Application > Module > Change Model Condition Types.

    A list of transition conditions for Change requests appears.

  2. Select New.

  3. On the form, fill in the fields.

    FieldDescription
    NameUnique name for the condition type. This name is displayed in the Requires field on the Model State Transition Condition form.
    DescriptionDetailed description of the condition type.
    Condition TypeType of condition that is either condition or script.
    Table nameTable name that the condition is based on.
    Condition (Condition builder)Conditions that must be fulfilled for processing the transition.
    Condition (Script)Script that must be fulfilled for processing the transition. If passed, it returns a value of true.

  4. Select Submit.

  5. Parent Topic:Create a Change model