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{'Legacy': 'Change Management Platform Analytics Solutions'} › Use › Change Management › IT Service Management
Release: Australia · Updated: 2023-02-02 · Official documentation · View source

Legacy: Open Changes State Monitor dashboard

This workbench dashboard enables you to view and assess all open changes separated into status brackets: New, Assessed, Authorized, Scheduled, Implemented, and Reviewed.

Important:

Starting in Xanadu release, the Change dashboard is deprecated. Users can use Change dashboard to view, and track the open changes.

Image omitted: change-open-changes-state-monitor.png
Open Changes State Monitor dashboard

Indicators

  • Number of open changes

    The number of changes open at the end of the collection date. This calculation is the number of changes opened on or before the collection date and not closed by that date.

  • Average age of open changes

    [[Summed age of open changes]] / [[Number of open changes]] / 24

  • Average re-assignment of open changes

    [[Summed reassignment of open changes]] / [[Number of open changes]]

  • Average age of last update

    The average length of time since the last update made to a change.

Breakdowns

  • Priority
  • Risk
  • Age
  • Assignment Group

Parent Topic:Legacy: Change Management Platform Analytics Solutions