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Configure › Change Management › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Change Management plugins

You can activate one or more of the Change Management plugins if they are not already active. Some plugins include demo data.

Many of the following Change Management plugins are activated in the base system. Others can be activated when you are ready to use them. The Change Management plugins that are inactive in the base system include the following.

  • Change Management mass update CI (com.snc.change_management.mass_update_ci)
  • Change Management risk assessment (com.snc.change_management.risk_assessment)
  • Best practice - bulk CI changes (com.snc.bestpractice.bulkchange)

You can activate one or more of the following Change Management plugins.

  • Request ITSM Roles- Change Management
    Request the ITSM Roles plugin (com.snc.itsm.roles) to activate the ITSM Roles — Change Management plugin (com.snc.itsm.roles.change_management) to gain more control over the access that different change agents, technicians, and managers have within your Change Management process.
  • Activate Business Stakeholder
    Activate the Business Stakeholder plugin (com.snc.business_stakeholder) if you have an admin role. This plugin installs the Business Stakeholder role. Users with this role can view and approve records at all ITSM product levels.
  • Activate Change Management - State Model
    You can activate the Change Management - State Model plugin (com.snc.change_management.state_model) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
  • Activate Change Management - Collision Detector
    You can activate the Change Management - Collision Detector plugin (com.snc.change.collision) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
  • Activate Change Management - Risk Calculator
    The Change Management - Risk Calculator plugin (com.snc.bestpractice.change_risk) is active by default in the base system. This plugin includes demo data and activates related plugins if they are not already active.
  • Activate Change Management - Change Schedule
    You can activate the Change Management - Change Schedule plugin (com.snc.change_management.soc) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
  • Activate Change Management - Risk Assessment
    You can activate the Change Management - Risk Assessment plugin (com.snc.change_management.risk_assessment) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
  • Activate Change Management - Standard Change Catalog
    You can activate the Change Management - Standard Change Catalog plugin (com.snc.change_management.standard_change_catalog) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
  • Activate Change Management - Change Success Score
    You can activate the Change Management - Change Success Score (com.snc.change_management.change_success_score) plugin if you have the admin role. This plugin activates related plugins if they are not already active.
  • Activate Change Management - Mass Update CI
    You can activate the Change Management - Mass Update CI plugin (com.snc.change_management.mass_update_ci) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
  • Activate Change Management -Approval policy
    You can activate the Change Management -Approval policy plugin (com.sn_chg_pol_appr) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
  • Activate Change Management - CAB Workbench
    You can activate the Change Management - CAB Workbench plugin (com.snc.change_management.cab) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
  • Activate Change Management ATF Tests
    You can activate the Change Management - ATF Tests plugin (com.snc.change_management.atf) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
  • Activate Change Management - Core
    You can activate the Change Management - Core plugin (com.snc.change_management) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
  • Request Change Management - Risk Assessment
    To activate Change Management capability to predict change risk using Predictive Intelligence, request the Change Management - Risk Intelligence plugin (com.snc.change_management.ml.risk) through the Now Support Customer Service system.
  • Request Change Management - Standard Change Template Intelligence
    To activate Change Management capability that uses Predictive Intelligence to identify change clusters and propose standard change templates, request the Change Management - Standard Change Template Intelligence plugin (com.snc.change_management.ml.sctp) through the Now Support Customer Service system.
  • Change Management - Predictive Intelligence Core
    To activate Change Management predictive intelligent features, the Change Management - Predictive Intelligence Core plugin (com.snc.change_management.ml) is required and is automatically installed along with other through Change Management Predictive Intelligence plugins that are requested using the Now Support Customer Service system.
  • Activate Change Management - Change Flows
    You can activate the Change Management - Change Model Foundation Data (com.snc.change_management.change_model.foundation) plugin if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
  • Activate Change Management - Change Velocity dashboard
    You can activate the Performance Analytics - Content Pack - Change Management (com.snc.pa.change) and Process Optimization (com.sn_process_optimization) plugins if you have the admin role. These plugins include demo data and activates related plugins if they are not already active.
  • Activate Change Management - Change Models
    You can activate the Change Management - Change Model Foundation Data plugin (com.snc.change_management.change_model.foundation) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
  • Activate Change Management Success Probability
    You can activate the Change Management - Success Probability plugin (com.snc.change_management.success_probability) if you have the admin role.
  • Activate Change Management - Data Archiving
    You can activate the Change Management - Data Archiving plugin (com.glide.auxdb) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

Parent Topic:Configuring Change Management