Change Management plugins › Configure › Change Management › IT Service Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Activate Change Management - Risk Assessment

You can activate the Change Management - Risk Assessment plugin (com.snc.change_management.risk_assessment) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

Before you begin

Role required: admin

About this task

Change Management - Risk Assessment activates these related plugins if they are not already active.

Plugin	Description
Assessment Components\[com.snc.assessment\]	Provides the core components required for legacy surveys.
Best Practice - Change Risk Calculator\[com.snc.bestpractice.change\_risk\]	Provides simple risk and impact calculations for change management.
Assessment Designer\[com.glide.assessment\_designer\]	Provides an interface to create and edit the Change Risk Assessment form that is required to collect user information on risk of the change request.

Procedure

Navigate to All > System Applications > All Available Applications > All.
Find the plugin using the filter criteria and search bar.

You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.
Select Install to start the installation process.

Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.