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Set up a cloud service account › Access to cloud environments for ITOM products › IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Set up Oracle Cloud infrastructure (OCI) service accounts

Create and configure cloud service accounts at ServiceNow AI Platform for the corresponding Oracle Cloud Infrastructure (OCI) service accounts.

OCI service account is a type of identity used to authenticate and authorize access to OCI resources and services. It provides a way for applications, services, and users to securely interact with OCI resources. Service accounts are often used for automated processes, applications, or services running within OCI, allowing them to access resources according to the defined permissions and policies.

Verify the REST API Permissions

Download the Cloud Discovery patterns spreadsheet so you can grant user permissions required for running the Discovery patterns. In addition to permissions, the spreadsheet also includes useful information such as pattern names, types, CI Classes, and links to vendor documentation. New patterns are available quarterly, so check periodically to be sure you have the latest version of the spreadsheet.

  • OCI access and permission using policies
    Oracle Cloud Infrastructure (OCI) access and permission using policies provide privileges for secure cloud resource utilization and management in OCI.
  • Create Oracle API credentials
    Create Oracle API credentials on the ServiceNow AI Platform to enable access to your Oracle resources during Oracle discovery.
  • Create OCI service accounts
    Create Oracle Cloud Infrastructure (OCI) service accounts on the ServiceNow AI Platform to access your Oracle account during Oracle discovery.

Parent Topic:Set up a cloud service account