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Service Reliability Management › ITOM AIOps › IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Using Service Reliability Management

Service Reliability Management (SRM) enables you to register services, monitor service health, respond to service degradations with on-call shifts and escalation policies and triggers, and onboard distributed teams with minimal governance from central IT.

Basic Tasks in SRM

  1. Working with SRM services
    A service represents a functional outcome like networking, payments, or HR services, that is owned by a team. To deliver that outcome, a service can contain one or more technical components like a user authentication service, or a piece of shared infrastructure like a database.
  2. Working with SRM teams
    Manage schedules and define escalation policies for your team. That way, your team sees who is on call and accountable and can have the confidence that critical alerts or incidents are acknowledged in a timely manner.
  3. Working with SRM reliability tasks
    Alerts, incidents, and change requests are reliability tasks. From creation to resolution, SRM helps you manage your alerts throughout the response life cycle.

Parent Topic:Service Reliability Management