Use ITOM Mobile

Work with alerts, incidents, on-call schedules, and tasks on the go.

ITOM Mobile Agent tasks

1. Work with alerts in ITOM mobile
   Manage alerts on the go. Learn how to assign, reassign, and close alerts in ITOM Mobile Agent. You can also add work notes to alerts and create incidents from alerts.
2. Managing incidents and major incidents on mobile
   Manage and resolve incidents on the go using ITOM Mobile Agent. Learn how to create, process, and collaborate on incidents on your mobile device. You can also track and collaborate on major incidents.
3. Working with On-Call Scheduling on mobile
   Manage on-call schedules on the go using ITOM Mobile Agent. As a manager, learn how to manage shifts, time-off requests, and scheduling gaps. As a responder, learn how to request time off, view who is on call, and see upcoming shifts.
4. Working with tasks on mobile
   Manage change and catalog tasks on your mobile device using ITOM Mobile Agent. Learn how to respond to issues quickly by viewing, closing, and adding comments to tasks on the go.

Parent Topic:ITOM Mobile Agent