Working with SRM teams

Manage schedules and define escalation policies for your team. That way, your team sees who is on call and accountable and can have the confidence that critical alerts or incidents are acknowledged in a timely manner.

On the Teams landing page, view and manage your teams and team requests.

Search by team name among teams you belong to, all SRM teams, or all teams in your organization.

Your selection determines the cards that you’re shown on the Teams landing page.

Choices are:

• Your teams (default)

• All SRM teams: All the SRM teams.

  Note: Your ability to take actions in each team depends on permissions for that team.

• All teams: All teams you have access to in your organization.

  Note: Your ability to take actions in each team depends on permissions for that team.

The Your team requests section contains team cards for any pending requests, if there are any.

The Your teams section contains cards that provide information about a specific team, such as the status of the team, name of the team, manager, team email, current shift name and duration, and primary responder. See Manage your SRM team details for more information.

• Add an SRM team
  Request to create a team to start monitoring your services. Teams are responsible for the issues that occur in the associated services.
• Create an SRM on-call schedule
  Set up an on-call schedule to make sure that someone is available to respond to incidents and critical alerts.
• Set up escalation policies for your team in SRM
  Set up an escalation policy for your team to ensure that alerts or incidents are resolved in a timely manner by the appropriate team member.

Parent Topic:Using Service Reliability Management

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