Working with SRM teams › Using Service Reliability Management › Service Reliability Management › ITOM AIOps › IT Operations Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Add an SRM team

Request to create a team to start monitoring your services. Teams are responsible for the issues that occur in the associated services.

Before you begin

Role required: srm_manager, srm_responder, or srm_admin

If you have the srm_admin or admin role, you can set up teams using a different process. See Activate teams and services in SRM for more information.

Navigate to Workspaces > Service Operations Workspace.

You're taken to your SRM Home page.

Note: If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
Select Teams (

Image omitted: icon-sr-teams.png
Teams module icon\), select **Add a team**.

Option

Steps

Add a new team

For more information on the field descriptions, see Create team form.

Register an existing team

In the New or existing field, select I want to give a group access to SRM app.
Select an existing team from the Select team list.
Select Add team.

When the request is approved, the team is created. Your team appears in the Teams landing page under Your teams.

Manage your SRM team details
Set up escalation policies for your team in SRM
Create an SRM on-call schedule
Add team members to SRM
Manage or add a service to your SRM team
Manage your SRM team details
Add or edit team members, description, contact information of you team.
Add team members to SRM
Add new team members to your team as required to plan, manage, resolve issues, and increase the efficiency of your business operations.
Manage or add a service to your SRM team
Add a service to an incident to increase the amount of data for the incident.