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Working with incidents in SRM › Working with SRM reliability tasks › Using Service Reliability Management › Service Reliability Management › ITOM AIOps › IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Cancel an SRM incident

Close an incident, if you think it is not an issue, or if it has already been handled.

Before you begin

Role required: srm_manager, srm_responder, or srm_admin

Procedure

  1. Navigate to Workspaces > Service Operations Workspace.

    You're taken to your SRM Home page.

    Note: If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.

  2. From the primary navigation, select Reliability tasks (

Image omitted: icon-sr-reliability-tasks.png
Reliability tasks icon\).

  1. Open the incident you want to cancel.

  2. You have two options.

OptionSteps
In the incident list view
  1. Double-click the State field (or use the keyboard shortcut) for the incident and select from the list menu.
  2. Select OK. Tip: If you have the srm_admin role, you can update multiple incidents at once. First, select the relevant incidents and select Edit. Then use the State drop-down to choose the appropriate value and select Update.
In the incident form
  1. Select a new State field value from the list menu.
  2. Select Save.
For value choices, see [SRM incidents](sr-incidents-workspace.md).

The new state is displayed in the incident list view, incident form, and form header.

Result

Canceled incidents remain in the Incidents list view. Check your filters if you don't see them.

Note:

When you cancel an incident, the related alerts are closed.

Parent Topic:Working with incidents in SRM